Property Management – Fully Managed Properties Only
All maintenance issues should be reported to our Property Management Departments, our Property Management opening hours are Monday to Friday 9am to 6pm, they are contactable as follows during these times:
South East London Postcodes, contact your local branch:
Outside of these hours and only in the case of an EMERGENCY please use our Emergency Contacts List below;
What is an emergency?
An emergency is classified as one of the following:
- Failure of gas, electricity or water supply
- Boiler or heating system breakdown during cold weather
- Burst water pipe
- Serious roof leak
- Storm or fire damage
Only in the event that an EMERGENCY occurs outside business hours should you call the contractors provided on this list.
Where a contractor is called out for an issue that is not deemed an EMERGENCY, or your Landlords responsibility, or in cases where neighbouring properties are affected, you may be liable for the cost of the callout charge plus the contractors invoice.
Please ensure that you know your Landlord’s specific contractors and where to shut off the mains supply of gas, electricity and water to the property and have contact details for emergency services provided by your utility suppliers.
For all Rent Collect or Let Only properties please contact your Landlord directly with any maintenance issues, including emergency issues.
If you are unsure what level of service your Landlord has selected please refer to the correspondence dispatched to you at the start of the Tenancy and/or the Tenancy Agreement.
Barry Fitzgerald - KLS Locks - 0800 246 1706
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