Property Management

Property Management

Property Management – Fully Managed Properties Only

All maintenance issues should be reported to our Property Management Departments, our Property Management opening hours are Monday to Friday 9am to 6pm, they are contactable as follows during these times:

Bromley Postcodes (BR) or Tunbridge Wells Postcodes (TN),01689 850 850 or email propertymanagement@jdmlettings.com

South East London Postcodes (SE) and Dartford Postcodes (DA), 020 7394 1160 or email greenwich@jdmlettings.com

We have put together a brief guide on actions you should take and also detailed what is deemed as an emergency and what action should be taken in an emergency.

What is an emergency?

An emergency is classified as ‘Something which could not have been foreseen and which could cause a threat to life or serious damage to property’. To assist you in taking the right course of action as quickly as possible please follow the guide below:

Situation Is this an emergency? * Who do I call? Additional comments
No heating Depends on the time of year & circumstances

Jdm Lettings Property Management

In an emergency please contact one of the approved contractors from the drop down list below

Before calling please check:

  • If you have a pre‐payment meter there is credit on the meter
  • The boiler pressure doesn’t just need topping up

We will aim to have a contractor with you as soon as possible following the initial report to investigate.

Over extended ‘closed’ periods i.e. Christmas / Bank Holidays there may be a delay in contractor availability. We would aim to have the issue resolved as soon as possible – subject to contractor availability & supplier availability

No hot water No Jdm Lettings Property Management See above
No power supply

Yes, if this is a total loss of power which doesn’t extend to neighbouring properties

Jdm Lettings Property Management

In an emergency please contact one of the approved contractors from the drop down list below

Before calling check:

  • The fuse board
  • Neighbouring properties
  • With your supplier to establish if there is a known fault
  • Gas leak Yes

    National Grid

    Or please contact one of the approved contractors from the drop down list below

    Jdm Lettings Property Management

    If you smell gas, call the National Gas Emergency Service immediately on 0800 111 999

    To inform us of actions taken by National Grid

    Carbon monoxide alert Yes

    Jdm Lettings Property Management

    In an emergency please contact one of the approved contractors from the drop down list below

    It is the tenant’s responsibility to act in a ‘Tenant Like Manner’ part of this includes periodically testing, and replacing carbon monoxide alarm batteries (if applicable)

    If you damage or break the carbon monoxide alarm, it is your responsibility to replace this like for like, or cover the cost of the repair / replacement if it is an electrically wired alarm

    • Turn off all appliances
    • Open windows
    • Leave premises
    • Over extended ‘closed’ periods i.e. Christmas / Bank Holidays there may be a delay in response times or contractor availability
    Smoke alarm beeping No

    Jdm Lettings Property Management

    In an emergency please contact one of the approved contractors from the drop down list below

    It is the tenant’s responsibility to act in a ‘Tenant Like Manner’ part of this includes periodically testing, and replacing smoke alarm batteries (if applicable).

    Lawfully every rented property must have an active working smoke alarm on each floor where there is living accommodation; if this is not the case in your property, you must inform us as soon as possible.

    If you damage or break the smoke alarm, it is your responsibility to replace this like for like, or cover the cost of the repair / replacement if it is an electrically wired smoke alarm.

    Fire

    Yes

    Fire department

    Jdm Lettings Property Management

    999

    To inform us of action taken by fire department

    No water supply

    Yes, if there is no running water at all

    Jdm Lettings Property Management

     

    In an emergency please contact one of the approved contractors from the drop down list below

    Before calling, check:

    • With your supplier to see if there is a known issue
    Plumbing leak

    Yes, if it cannot be contained and is causing damage

    Jdm Lettings Property Management

     

    In an emergency please contact one of the approved contractors from the drop down list below

    Do:

    • Turn off the water at the stop cock
    • Take care if the leak is near or through electrical fittings
    • Alert neighbours if water is leaking from their property

    Over extended ‘closed’ periods i.e. Christmas / Bank Holidays there may be a delay in response times or contractor availability.

    Roof leak

    Yes ‐ if the leak is causing major damage or is affecting an electrical fitting

    Jdm Lettings Property Management

     

    In an emergency please contact one of the approved contractors from the drop down list below

    Roof damage

    Yes ‐ if hazardous to people or causing substantial damage to property

    Jdm Lettings Property Management

     

    In an emergency please contact one of the approved contractors from the drop down list below

    Gutters / downpipes

    No, unless water is entering the building causing major damage or hazardous to people

    Jdm Lettings Property Management

    Blocked sink / basin / bath

    No

    Jdm Lettings Property Management

    This is normally the tenant’s responsibility unless it can be proven the blockage wasn’t caused by you

    Blocked toilet

    Yes – if there is only one toilet in the property

    Jdm Lettings Property Management

     

    In an emergency please contact one of the approved contractors from the drop down list below

    This is normally the tenant’s responsibility unless it can be proven the blockage wasn’t caused by you

    Locks / doors

    Yes – if you are unable to access/secure the property

    No – if you have lost your keys

    Jdm Lettings Property Management

     

    In an emergency please contact one of the approved contractors from the drop down list below

    Police if a crime has been committed

    This is normally the tenant’s responsibility unless you can prove the damage / issue was not caused by you.

    If you have lost your keys you would be expected to pay for a replacement lock / locksmith call out and the cost of supplying new keys & FOBS to the landlord & agent.

    Burglar alarm going off

    No – this is an inconvenience not an emergency

    Jdm Lettings Property Management

    This is normally the tenant’s responsibility unless you can prove the issue / alarm trigger i.e. power failure was not caused by you

    Burglary

    Yes

    Police if a crime has been committed

     

    Jdm Lettings Property Management – if you are unable to secure the property

     

    In an emergency please contact one of the approved contractors from the drop down list below

    999

     

    To inform us of action taken by fire department

    Broken windows

    Yes – if you are unable to secure the property

    Jdm Lettings Property Management

    In an emergency please contact one of the approved contractors from the drop down list below

    Police if a crime has been committed

    This is normally the tenant’s responsibility unless you can prove the damage / issue was not caused by you

    Broken cooker

    No – this is an inconvenience not an emergency

    Jdm Lettings Property Management

    This will be followed up the next working day.

    We would aim to have the issue resolved as soon as possible – subject to contractor availability & supplier availability

    Broken Washing Machine

    No – this is an inconvenience not an emergency

    Jdm Lettings Property Management

    This will be followed up the next working day.

    We would aim to have the issue resolved as soon as possible – subject to contractor availability & supplier availability

    Broken Dishwasher

    No – this is an inconvenience not an emergency

    Jdm Lettings Property Management

    This will be followed up the next working day.

    We would aim to have the issue resolved as soon as possible – subject to contractor availability & supplier availability

    Burglar alarm going off

    No – this is an inconvenience not an emergency

    Jdm Lettings Property Management

    This is normally the tenant’s responsibility unless you can prove the issue / alarm trigger i.e. power failure was not caused by you

    Over extended ‘closed’ periods i.e. Christmas/Bank Holidays there may be a delay in response times or contractor availability.

    Where a contractor is called out for an issue that is not deemed an EMERGENCY, or your Landlords responsibility, or in cases where neighbouring properties are affected, you may be liable for the cost of the callout charge plus the contractors invoice.

    Please ensure that you know your Landlord’s specific contractors and where to shut off the mains supply of gas, electricity and water to the property and have contact details for emergency services provided by your utility suppliers.

    If your Landlord has British Gas Homecare cover please ensure you have the contact details and the landlord’s policy number to hand

    For all Rent Collect or Let Only properties please contact your Landlord directly with any maintenance issues, including emergency issues.

    If you are unsure what level of service your Landlord has selected please refer to the correspondence dispatched to you at the start of the Tenancy and/or the Tenancy Agreement.

    Outside of our normal working hours (9am to 6pm Monday to Friday) and only in the case of an EMERGENCY please use our Emergency Guide and Contacts List detailed below;

    Property Maintenance

    Farrells Glazing & Bifold Repairs - Zach 07517 989 696

    Locksmith

    KLS Locksmith – Barry - 07830 832 759

    Gas Engineer & Plumber

    Chislehurst Plumbing and Heating office number  0203 172 4397
    (please follow instructions on the recorded message.)
    Martin Franklin - MTF Plumbing & Property Maintenance (Not Gas) - 07939 008 449

    Electrician

    Ripple Electrics – Dannii - 07736965 769
    Aspects Electricals – Danny - 07973 955 252

    drainage

    Quality Drainage - 020 8289 0190 / 07798 634089

    Locksmith

    Blackheath Locksmiths - 020 8852 1222 (please leave a message and they will call back)

    Electrician

    Ronnie Brown - R.B. Electrical - 07525 423 305
    Aspects Electrical - 07973 955252

    Property Maintenace

    Quality Drainage - 020 8289 0190
    or 07798 634089

    Gas Engineer & Plumber

    Martin Franklin - MTF Plumbing & Property Maintenance (Not Gas) - 07939 008 449
    Paul Mcardle - B Sure Response Ltd - 07572 608 753 
    Daniel Pater - Chislehurst Plumbing & Heating Ltd - 07983 281727

    Property Management
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